We are keen to work with parents and carers to provide the best learning experiences for your children. If you have any questions/queries/concerns, please do get in touch. We are happy to help.
Query about your child:
We follow a graduated response and ask parents/carers to contact the class teacher in the first instance.
Query about general matters:
Please email/phone the school office. Please note we have an answer machine but will get back to you. Emails are best sent to the school office and can then be redirected to the relevant member of staff. We always aim to get back to you within 48 hours. Please remember staff might be on training and will not always be available.
Making a complaint:
We have a complaints procedure and guidance which is regularly reviewed by our governors and follows the principles of a graduated response.
Summary of our communication methods:
Pupil diaries – these can be used for messages between teacher/parent or carer.
Daily Online Noticeboard/School twitter – daily updates including reminders about events.
Website – hosts all school documents as well as the diary which can be accessed from the front page of the website.
Class pages of the website/twitter feeds – are used by class teachers to share messages, they set homework on a Monday which is posted on there and pinned to the top of the page/twitter feed.
PTA WhatsApp Accounts – these are not organised by the school but by the PTA to share details of PTA events. If you make use of these WhatsApp groups please be mindful that if you want information about school activities, it is always best to contact the class teacher or use the school website online noticeboard/calendar for the most up to date information.
Talk to staff at pick up and drop off times – two members of staff (including a member of the senior management team) are always at the gate in the morning to welcome the children and you are able to ask any questions/raise any queries. At pick up time, there is an opportunity to speak to the teacher or if collecting from MM messages can be passed on.
Phone – our phone line has a 24 hr answer machine for pupil absence and if no one is available to pick up during the school day, someone will get back to you if you leave a message.
School Office – this is open for emails/phone calls between 8.45am and 3.45pm and for in person medical queries/pick ups.
Mental Health and Well-being:
In order to protect the mental health and well-being of the whole school community we respectfully ask you to consider your comments carefully before posting on any social media platforms about the school. When speaking about your child, the class teacher would always prefer to do this where your child cannot listen and can arrange to speak to you privately.
Still have some questions? Please read our FAQ sheet which is updated each year in response to any feedback we receive. Our communication methods are also reviewed in our annual school survey which takes place in the second part of each academic year.